Welcome to Kangaroo IT. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Definitions
- “Kangaroo IT”: Refers to the provider of IT services located at 2/277 Park Rd, Auburn NSW 2144, Sydney, Australia.
- “Client” Refers to the individual or entity using our services.
- “Services”: Refers to IT-related support, repairs, and consulting provided by Kangaroo IT.
2. Scope of Services
Kangaroo IT offers a range of IT solutions, including but not limited to:
- Computer repairs (hardware and software).
- Network setup and troubleshooting.
- Data recovery and backup.
- IT security solutions.
- Managed IT services and more.
The full list of services is available on our website.
3. Service Agreement
By engaging our services, the client agrees to:
- Provide accurate and complete information for service requests.
- Allow Kangaroo IT access to devices or systems as necessary to perform services.
- Acknowledge that while we strive to provide reliable solutions, we cannot guarantee uninterrupted or error-free services.
4. Payment Terms
- Payments must be made in full upon completion of services unless otherwise agreed.
- Accepted payment methods include credit cards, bank transfers, and cash.
- Overdue payments may incur late fees.
5. Cancellations and Refunds
- Clients may cancel service requests within 24 hours without penalty.
- Refunds are only provided if the service is deemed unsatisfactory due to negligence by Kangaroo IT.
6. Client Responsibilities
- Ensure the safety and integrity of data by creating backups before seeking services.
- Ensure any third-party software or hardware used complies with applicable licences and regulations.
7. Limitation of Liability
Kangaroo IT is not liable for:
- Data loss or corruption unless caused by proven negligence.
- Indirect, consequential, or incidental damages arising from the use of our services.
8. Warranties
- Kangaroo IT warrants that services will be provided with due skill and care.
- Specific warranty terms for repairs or parts will be communicated directly to the client.
9. Confidentiality
Kangaroo IT is committed to maintaining the confidentiality of all client data and information. We will not share any data with third parties without explicit client consent unless required by law.
10. Governing Law
The laws of New South Wales, Australia govern these terms. Disputes arising from them will be resolved in NSW courts.
11. Amendments
Kangaroo IT reserves the right to update these terms and conditions at any time. Clients will be notified of significant changes via our website or email.
12. Contact Us
For inquiries related to these terms and conditions, please contact:
Email: info@kangaroo-it.com.au
Address: 2/277 Park Rd, Auburn NSW 2144, Sydney, Australia.