Kangaroo IT (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and manage your data in compliance with Australian privacy regulations.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Technical Information: Device type, IP address, and browser type.
- Service Information: Details about your IT service requests, including hardware or software specifics.
- Payment Information: Billing and payment details for processing transactions.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide IT services and support.
- To process payments and issue invoices.
- To communicate updates or changes to our services.
- To improve our service offerings through feedback and analytics.
- To comply with legal obligations.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share data with trusted third parties, including:
- Payment processors for transaction management.
- Service providers for delivering IT solutions.
- Authorities, if required by law or to prevent fraud or illegal activities.
4. Data Security
We implement robust measures to protect your data, including encryption and secure storage systems. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access and correct your personal information.
- Request the deletion of your data where legally permissible.
- Complain with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been infringed.
6. Cookies and Analytics
We use cookies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may periodically update this Privacy Policy. Changes will be posted on our website, and the “Effective Date” will be revised accordingly.
8. Contact Us
For questions or concerns about your privacy, please contact us:
Email: info@kangaroo-it.com.au
Address: 2/277 Park Rd, Auburn NSW 2144, Sydney, Australia.